We collect and process the following information which may include your personal data.
Click on a heading to find out more.
Information you provide to us
We collect information about you whenever you use our services. Some of it is provided directly, when you register for an account with us, deposit funds or play one of our games. Other information will be collected as you interact with us, such as requesting to join our mailing lists, taking part in market research or customer satisfaction surveys or dealing with our customer services team. We also collect information about the way you interact with us through our social media channels or chat functionality.
In addition, we are required to comply with anti-money laundering and responsible gambling legislation so we may request proof of identity and source of funds information from you from time to time, which you must provide to us promptly.
This information will include your name, username, age, date of birth, gender, address, image, telephone number, e-mail address, password and other identity or source of funds information.
Information we collect from your device
We collect information from your device relating to the web address that you arrive from or click through to, pages viewed, page response times, download errors, the length of time you spend on certain pages, page interaction information such as scrolling, clicks, wagers, and methods used to browse away from our pages.
We use technology to determine your current location, to verify your identity, ensure that your location is within our permitted territories and to display relevant advertisements and promotions to you.
This information includes your IP and MAC address, hardware model, operating system and version, browser type, time-zone and browser plug-in details.
In order for you to use all the functions of our services we collect payment information from you including your debit or credit card number and bank account details.
Information collected from external companies
To help us comply with our legal and regulatory obligations, when you open an account with us, we obtain information from external companies to verify your identity, check your age or determine source of funds. This information is used to reduce risk or prevent fraud or other illegal activities.
Our providers may check the details we supply against any particulars held on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.
The service providers we use for these purposes include but are not limited to:
C6 Intelligence Information Systems
Experian GB Group
Where a customer self-excludes through the Gamstop national self-exclusion scheme, we will receive a notification of this, which will only be used to ensure their wish to self-exclude is applied across our sites and app as appropriate. We may subscribe to additional self-exclusion schemes in future and will update this policy accordingly.
To understand more about how we use your personal information to determine your affordability profile, please click
Publicly Available Information
We must comply with legal obligations to promote responsible gambling, consider our customers financial ability to gamble and prevent our services from being used for illegal purposes. If we identify activity on your account that could present a risk or we believe you have provided false information, we will look at publicly available information about you such as social media accounts (Facebook, Instagram, Twitter etc.) property ownership details, the electoral roll, Companies House and insolvency registers to verify the information provided to us.