12.1 We reserve the right to:
12.1.1 refuse to register any applicant for registration on the Website;
12.1.2 refuse to accept any wager on the Website and/or Games;
12.1.3 provide certain games to selected player groups or VIP levels only, which is subject to change at our own discretion;
12.1.4 change, suspend, remove, modify or add any Game or tournament on the Website;
12.2 make inquiries on you, including credit checks, with third party credit and financial institutions, in accordance with the information you have provided us with;
12.3 Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, the bet, or that part of the bet if it’s a multiple bet/parlay will be null and void;
12.4 remove any real money funds or bonus funds or loyalty points awarded to any Player Account that have been credited due to manifest error, game error, mistake or system failure;
12.5 withhold any winnings until the identity of the winning person is verified in accordance with our obligations under applicable laws and regulations or if we suspect fraud or any fraudulent or other unlawful activity or if any payments made by you are disputed by us or any third party. For this purpose, we further reserve the right to require that you provide us with certain notarized ID documentation or any equivalent certified ID documentation; and
12.7 Whether or not any fraudulent activity has occurred, you acknowledge the importance of the warranties given by you in this Agreement relating to accurate registration and payment information for the purposes of approving your account and verifying the source of any payments. We may at any time without prior notice to you terminate your use of the Website and/or Games and block your Player Account if we consider that you are in breach of any of the terms and provisions of this agreement or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Player Account. Scenarios include, but are not limited to, the following:
12.7.1 if there is evidence to suggest that you have more than one active Player Account.
12.7.2 if the name on your Player Account does not match the name on any of the debit cards used to make deposits into your Player Account;
12.7.3 if you participate in an Online Casino promotion and cash-in before fulfilling the requirements of that particular promotion.
12.7.4 if you provide incorrect or misleading information during the registration and Player Account opening process or at any other time;
12.7.5 if you are not of legal age (meaning 18 or over in the UK);
12.7.6 if you reside in a jurisdiction where participation in any Game is prohibited by law;
12.7.7 if you have allowed or permitted (intentionally or unintentionally) someone else to play on your Player Account;
12.7.8 if you have not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);
12.7.9 if you are found cheating or if we determine that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Website and/or the Games; and/or
12.7.10 if we become aware that you have registered or played at any other online site under any of the circumstances set out at 12.7.1 to 12.7.9 above.
12.8 If we are unable to complete or apply our customer due diligence measures in relation to you at any time then no further withdrawals will be processed in relation to your Player Account. Any further deposits made into your Player Account will also be blocked until our customer due diligence is completed. During this time you may continue to participate in Games but any winnings will be blocked. Once we complete our customer due diligence, then your Player Account will revert to normal and you will be able to make deposits and withdrawals. If we are required to terminate our relationship with you because we cannot complete or apply our customer due diligence measures we may refund all funds owed to you, plus all deposits to the originating account, except if we are required to withhold those funds in accordance with our legal and regulatory obligations (in which case we shall not be required to notify you of the reason).
12.9 We reserve the right to close a player’s Player Account and return funds on the account without reason.
12.10 We reserve the right to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing Game or a new Game or we are required to do so by any applicable law or regulation.
12.11 If you win a prize we may ask for your specific consent to use your name, location, photos or other personal data for our promotional purposes.
12.12 We reserve the right to transfer, assign, sublicense or pledge this agreement, in whole or in part, to any person. We will provide you with notice to the email address you used for your Player Account to tell you of any such transfer, assignment, sublicense or Pledge.
12.13 We only accept wagers (which shall include bets and amounts staked) or play from persons located in United Kingdom, the Republic of Ireland, the Channel Islands, the Isle of Man and Gibraltar (the “Permitted Jurisdictions”). These locations may change from time to time and may not be exhaustive.
12.14 If any sum is incorrectly credited to your Player Account you are obliged to notify us, and we are entitled to reverse such credits and/or recover such sums from you (with interest) if they have already been withdrawn by you. If you use the sums improperly credited to participate in any Games, we can void (i.e. cancel) any wagers made and reverse any winnings credited to your Player Account in connection with those wagers.
12.15 Any funds from dormant or suspended Player Accounts will be cleared periodically (after a 24-month period) and donated to charity. Dormant accounts are defined as accounts which have been inactive for over 24 months. We will make all reasonable attempts to contact dormant Player Account holders prior to this so they may close or re-activate their Player Account.
12.16 Any funds you deposit with us will be held in a bank account in the name of the Company (the “Quistclose Trust Account”). The Quistclose Trust Account is a separate account which only contains funds deposited by and due to players.
Please note that the Quistclose Trust Account meets the UK Gambling Commission’s requirements at the medium protection level because we hold player funds separate from Company funds in this account. This means that arrangements have been made to ensure assets in the customer accounts are distributed to customers in the event of insolvency. For more information about the protection of customer funds please sees our regulators websites:
» UK Players
» NON UK Players
12.17 Our calculation of any winnings shall be final.
12.18 terminate your account, retain the balance of your account and recover from you the amount of any affected pay-outs, bonuses or winnings if you become bankrupt or subject to bankruptcy proceedings (or its equivalent in any other jurisdiction).