Game Session Reminders
To help you keep track of how long you’ve been playing, you can set a game session reminder in the Responsible Gaming tab in My Account. These will appear at regular intervals (you can select the frequency) during your gaming sessions before. Game session reminders will take into account real money bets only.
If you want to cap how much you deposit, you can set daily, weekly or monthly limits. To do this, click on the Responsible Gaming tab in the My Account
To start off on the right foot, we suggest you set up deposit, wagering and loss limits before you begin playing.
Take A Break
Feel the need to step back temporarily from gambling? We recommend our Take a Break option. This will lock your account for a set period of time. You can Take a Break for:
- 24 hours
- 48 hours
- 7 days
- 1 month
During this period your account will be locked. Once your Take a Break period has finished, your account will be unlocked, and you can play again if you wish to. You cannot unlock account before your specified Take a Break period has ended.
Please note, only your Lucky Pants Bingo account will be locked. If you have accounts with any of our sister sites (more information here) or with any other providers, these will be unaffected.
Want to Take a Break? Head to the Responsible Gaming tab in My Account.
If players would like a longer “Take a Break” period of up to 6 weeks contact the Customer Support team. Alternatively, you can self-exclude.
If you are concerned about your gambling and want to stop for longer than the Take a Break option allows for, we recommend that you self-exclude. To do this, simply select ‘Self-exclusion’ in the Responsible Gaming tab in the My Account.
With self-exclusion, you can restrict access to your Lucky Pants Bingo account by closing it for a set period of time, from 6 months to 5 years. This self-exclusion will apply to all accounts that are operated by Daub Alderney Limited (for more information, click here).
Self-exclusion can be activated immediately without any cooling-off period.
When you self-exclude, please be aware that:
- During your self-exclusion period, your account cannot be reopened for any reason
- Any remaining cash balance will be transferred to your bank card, bank account, paid by cheque or another payment method if necessary
- All bonuses, loyalty points and promotion opt-ins will be forfeited and will not be reinstated if your account is reopened after the self-exclusion period
Once your self-exclusion period has ended, you can request to reopen your account if you wish to. To do this, please contact our Customer Support team. They will forward your request to our Safer Gambling team, who will contact you within 3 working days and ask you to complete a questionnaire. This enables them to assess your request and ensure it is safe for you to reopen your account.
We will take all reasonable measures to ensure compliance with our responsible gaming self-exclusion policy. We will take all reasonable steps to ensure that whilst a player is self-excluded that they do not receive any marketing material from us. However, you may still receive promotional/marketing material for up to 21 days after your account has been closed if you self-exclude after a campaign has launched. We also cannot be held liable if you receive any 3rd third party affiliate marketing, which remains beyond our control.
Whilst we have robust measures in place to block self-excluded players registering new accounts, we bear no responsibility or liability whatsoever if a player continues to deposit and wager using additional previously undisclosed accounts or if they open up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way. It is also the responsibility of players not to attempt to get around their self-exclusion by registering a new account using different personal details.
You may also want to “unfriend” and / or “un-follow” yourself from any Facebook, Twitter or other social networking accounts that you may be linked to Lucky Pants Bingo or other gambling sites, to try to avoid seeing gambling-related posts and marketing during your self-exclusion period.
For more information on the term and conditions related to self-exclusion, click here.
If you are thinking of self-excluding from Lucky Pants Bingo, we would also encourage you to consider extending your self-exclusion to other gambling operators. You can do this via Gamstop.