What is Customer Due Diligence?
Customer Due Diligence, also known as CDD, is the process through which organisations collect certain facts about a customer (“Know Your Customer”) to limit its exposure to a range of risks, such as identity fraud and money laundering.
Why am I being asked for CDD documents?
At Luckypantsbingo.com, we take CDD very seriously. It is part of our licence conditions with the UK Gambling Commission, and important for protecting our business and our players so that gaming remains a fair, fun, safe past-time for everyone.
For CDD we reserve the right to ask you for proof of Name, Address, and Source of Funds. Being asked for CDD documents is nothing to worry about, it simply helps us verify who you are so you can get on with the more exciting business of playing and winning!
Which documents do you accept for CDD checks?
The documents we accept depends on the nature of the info we have requested from you.
If we have asked you to confirm your NAME we accept:
- Photo Driver’s Licence
If we have asked you to confirm your ADDRESS we accept:
- A recent bank statement or utility bill (less than 3 months old) that shows your name and full address
If we have asked you to confirm your SOURCE OF FUNDS we accept:
- A recent bank statement (less than 3 months old)
- A recent payslip (less than 3 months old)
Where/how do I send my documents securely?
You can simply scan/photograph your documents and email them to us at:
Please note: we accept scanned copies of documents but reserve the right to request originals in some circumstances. Thank you.
What will happen to the information I give you?
Rest assured that all information you provide to us will remain 100% confidential and treated in accordance with the Data Protection Act 1998.
What happens if I do not provide you with the CDD info that you have requested?
Please be aware that if you do not provide us with requested CDD info, we may have to place some restrictions on your account in line with UK Gambling Regulations. We do not want this to happen – we want you to be able to have the fullest experience possible at Luckypantsbingo.com - so we thank you for your understanding and look forward to receiving your documents.
I’d like to know more about CDD, where can I see it?
You can find more information about the Customer Due Diligence process at http://www.gamblingcommission.gov.uk/Home.aspx